Sports / Casino
done999 operates under a defined set of legal terms that govern how your account, transactions, and site access work — and what rights you hold under this policy. Access to done999 services depends on your local law and eligible regions, so please review these terms carefully before using any part of the platform.
Our legal terms set out the framework under which you access done999 — including the lobby, account wallet, and transaction records. These terms are jurisdiction-dependent: whether and how they apply to you depends on the laws of your local region, and we do not make claims about legal availability in areas where access has not been confirmed eligible. Bangladesh-based account holders should read the full terms before initiating any wallet activity. When you use your bKash, Nagad, or Rocket wallet to fund your account, those transactions are recorded in your account history. The terms covering those records — how long they are held, who can access them, and how disputes are raised — are part of this policy. We do not alter or delete transaction records outside the process set out in these terms. If you believe a record is incorrect, the right path is through the account correction process described in the rights section below, not through a third-party payment dispute before that step has been completed. The same principle applies to account access: if access is restricted, the terms set out the steps to review and resolve that restriction. We aim to keep this process straightforward, with support available through the published contact routes on this page.
bKash transactions tied to your account are logged and retained under the terms set out here. Correction requests follow the account process.
Nagad wallet activity appears in your transaction history. The terms govern how long these records are kept and how you can request a review.
Rocket payment entries are covered by the same record-retention rules. Raise a query through support before initiating an external dispute.
Not every aspect of your done999 experience is covered by this policy document, and it helps to know the boundaries before you raise a question. The four areas below draw a clear line between what we govern directly and what sits outside the scope of these terms.
Login, identity verification, and account status decisions are fully within scope. If your access is restricted or your account requires a review step, these terms set out the process.
Wallet deposits and withdrawals processed through bKash, Nagad, or Rocket are covered. The policy governs record-keeping, correction requests, and the dispute path before external escalation.
Game availability, lobby content, and promotional notices are governed by separate product terms. This legal policy does not override or modify those product-level rules.
External payment providers, including mobile wallet operators, operate under their own terms. done999's policy does not extend to how those services handle data on their side.
Your rights under this policy are built around four concrete actions: reviewing your records, correcting account details, raising a question about how your information is handled, and requesting support when something is unclear. Each of these has a defined path — you do not need to guess where to start. To review your transaction history, open the account section once signed in. Your bKash, Nagad, and Rocket transaction entries are listed there with dates and amounts, and you can take a screenshot or note the reference numbers before raising any query. To correct account details — such as a registered mobile number or wallet identifier — navigate to the account settings fields and follow the verification instructions shown there. Where a change requires identity confirmation, the on-screen steps will tell you exactly what is needed. If your query relates to how your data is stored or who can access it, the support routes on this page are the right starting point. Raise the specific question rather than a general one, and include the relevant transaction reference if applicable.
Sign in and open the account section to see your full transaction history, including bKash, Nagad, and Rocket entries with reference details.
Account settings allow you to update registered details. Follow the on-screen verification steps shown in your account — do not skip the confirmation step.
Use the live chat or email route listed on this page. State your account reference and the specific policy point you are asking about for a faster response.
If a restriction or access issue cannot be resolved through account settings, contact support directly. The published routes below are the correct escalation path.
Policy questions and account corrections have a dedicated path through the support routes listed here. Use the channel that fits your situation — live chat for account-access issues you need resolved promptly, email for detailed written queries where you want a record of the exchange, and the on-site help section for self-service guidance on common policy questions.
Open the chat widget from any signed-in page to raise an account or policy question directly. Provide your account reference at the start of the conversation.
Send your policy query to the support email address published in the site's contact section. Include your registered mobile number and the transaction reference where relevant.
The on-site help area covers common policy questions, account correction steps, and the process for transaction disputes. Check there before opening a support ticket.
Account security, data retention, and cookie use each follow a defined process at done999. Understanding how these work helps you make informed decisions about your account and what information you share.
Account data — including wallet identifiers for bKash, Nagad, and Rocket — is held in line with the retention periods stated in the full policy. We do not share account data with third parties outside the process described in these terms.
We use cookies to maintain your signed-in session and remember device preferences. Cookie settings can be reviewed and adjusted through your browser. Disabling cookies may affect how the account area loads on your device.
Your account is protected through login verification tied to your registered mobile number. If you suspect unauthorised access, use the account recovery option shown on the login page and contact support immediately.
To request a correction to stored data or to ask about what information we hold on your account, contact support through the email route. State your account reference and the specific change you are requesting.
These questions cover the policy points we hear most often — from account access and data rights to how transactions are handled and where to go when something needs correcting.
Access to done999 and the terms that govern it depend on your local law and eligible region. If you are in Bangladesh, review the full policy terms before using the platform. We do not confirm availability in regions where eligibility has not been established.
Sign in to your account and open the transaction history section. Entries for bKash, Nagad, and Rocket activity are listed with dates and reference numbers. You can note these details before raising a query with support.
Start with the account correction process described in the rights section of this policy. Note the transaction reference and the discrepancy, then raise the query through live chat or email support. Do not open an external dispute with your payment provider before completing this step.
Yes. Contact support through the email route listed on this page and state your account reference along with the specific data request. The process follows the retention and access terms set out in the full policy document.
Open account settings once signed in and follow the fields shown there. Changes to registered wallet identifiers — such as your bKash or Nagad number — require a verification step. The on-screen instructions will guide you through what is needed.
Use the live chat route first, as account-access issues are handled through that channel. Provide your account reference at the start. If chat is not available, the email route listed in the support section is the correct escalation path.