Sports / Casino
done999 is clear about what information we collect, why we hold it and how you can act on it. This policy covers every account interaction on done999 — from your first login to payment records linked to bKash, Nagad or Rocket — and your access to these services depends on your local law and eligible regions.
When you create an account on done999, we collect the details you submit during registration — your name, contact information and any verification documents required at that stage. We also collect transactional data: the amounts, timestamps and method references tied to payments you process through bKash, Nagad or Rocket. This record exists so your account wallet accurately reflects every deposit and withdrawal you have made, and so our support team can trace a specific transaction if you raise a query. Beyond account and payment data, we log device and session information — browser type, operating system, IP address and session duration — to keep your account secure and to detect unusual access patterns. We do not sell this data to third parties for marketing purposes. Where we share data with service partners, it is limited to what those partners need to deliver the service — payment processing, identity verification or platform security — and those partners are bound by data-handling terms consistent with this policy. Your use of the platform, and the data we hold about you, is subject to the laws applicable in your region. If your local law places specific obligations on how we handle your data, those obligations apply. We encourage you to read this policy fully and to contact our support channel if any section is unclear.
Not everything visible on done999 falls under this policy in the same way. Some areas — your account login, your transaction wallet, the games lobby — are directly operated by us and fully covered here. Other areas involve third-party services whose own privacy terms apply separately. The table below outlines where our responsibility begins and ends so you know exactly what this policy addresses.
Your login credentials, session tokens and account-level preferences are held and managed by us directly. Any data created when you sign in, update your profile or change your contact details falls within this policy.
Records of deposits and withdrawals made through bKash, Nagad or Rocket are stored in your account wallet history. We hold the reference data; the payment network itself operates under its own terms and privacy rules.
Game content delivered by studios such as Habanero, Spadegaming or JDB runs inside our lobby environment. The studios supply game software; your gameplay record and session data are held at the account level under this policy.
Links to external sites, payment network portals or identity verification providers take you outside done999. Once you leave our domain, their privacy policies govern. We have no control over how those services collect or use your data.
You have several concrete options when it comes to the data we hold. First, you can review your account record at any time — your profile page shows the personal details we have on file, and your wallet history shows every payment reference we have stored, including bKash, Nagad and Rocket transactions. If any detail is wrong, you can submit a correction request through the support channel, and we will update the record once we have verified your identity. If you want to know specifically what data we hold about you, you can make a data inquiry via our published support route. We will respond with a summary of the categories of data stored. Where local law gives you the right to request deletion of your data, you may raise that request through the same channel; we will advise you on what can be removed and what we are required to retain for legal or financial record-keeping reasons. The rights available to you may vary depending on the laws of your region.
Open your account profile to see the personal details and contact information we hold. Your wallet history tab shows every transaction reference linked to bKash, Nagad or Rocket, listed by date.
If your name, contact number or email address is recorded incorrectly, raise a correction request via our support channel. We will verify your identity and update the record promptly.
You can ask us what categories of data we hold about your account. Send your inquiry through the published support route and we will respond with a clear summary, subject to any legal constraints on disclosure.
For any data-related question not covered by the above steps, our support team is the right contact. Reach us through the channel shown on the site; describe your query clearly and include your registered account details.
If you have a specific question about this policy, want to submit a data inquiry or need to raise a concern about how your information is handled, the routes below are the ones we maintain. Please use the channel that suits your query best, and include your registered account identifier so we can locate your record without delay.
The live chat widget on done999 connects you directly to our support team. Use this route for straightforward policy questions or to get a reference number for a more detailed data inquiry.
For formal data requests — corrections, inquiries or deletion requests — email is the appropriate channel. Send your message to the support address published on the site's contact section, and include your account details.
The help section within your signed-in account area contains published articles on data handling, wallet history and account settings. Check there first for answers to common privacy questions before contacting the team.
We apply several practical measures to keep the information in your account secure and handled correctly. Understanding these helps you make informed choices about your data and how you interact with done999.
We use cookies to maintain your login session, remember your device preference and measure how pages are used. You can adjust cookie settings through your browser. Disabling certain cookies may affect how account features work on your device.
Account and payment records — including bKash, Nagad and Rocket transaction references — are retained for the period required by applicable financial and legal obligations. Once that period passes, records are deleted or anonymised in line with our internal retention schedule.
Access to your account is protected by your login credentials and any additional verification steps shown during sign-in. We monitor session activity to flag patterns that look unusual. If something looks wrong, we may pause account access and contact you through your registered details.
When we update this policy, we will post the revised version on this page with a note indicating it has changed. Continuing to use done999 after a policy update means you have seen the revised terms. For material changes, we aim to notify you through your registered contact details.
These are the questions we hear most often about data handling, account records and your rights under this policy. If your question is not covered here, reach us through the support routes listed above.
We collect the name, contact number and email address you enter during registration, along with any verification documents the account process requires. We also record your device type and IP address at the point of login to help keep your account secure.
Yes. Every deposit and withdrawal processed through bKash, Nagad or Rocket generates a reference entry in your wallet history. That record includes the date, amount and payment method. You can view it any time from your signed-in account page.
We share data only with partners who need it to deliver a specific service — payment processing, identity verification or platform security. Those partners are bound by data-handling terms. We do not sell your personal data to third parties for marketing or advertising purposes.
Send a request through live chat or the email address on our contact page. Include your registered account identifier. We will verify your identity, then either correct the record or advise you what we can remove versus what we are required to retain under applicable law.
Yes. Access and data rights depend on your local law and eligible region. If your jurisdiction places specific obligations on data handling — such as a right to access or deletion — those rules apply to how we respond to your requests. We encourage you to check the laws relevant to your location.
We update the policy page on done999 and note that the content has changed. For material updates, we aim to reach you through your registered contact details. Continuing to use the site after a published change means you have had the opportunity to review the updated version.