Sports / Casino
These terms set out what you agree to when you access done999 and use your account — covering how we handle your activity, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the eligible regions we serve.
When you open an account on done999 and start using the lobby, you enter into an agreement with us under these terms. They apply to every session — whether you log in through a mobile browser, complete a deposit via bKash, Nagad, or Rocket, or browse game categories from your phone. We update these terms when our services change, and we will notify you through your registered account before material changes take effect. Continued use of your account after a notified update means you accept the revised terms. These terms do not override any applicable law in your jurisdiction. Where local law in Bangladesh or another eligible region sets a stricter standard, that standard applies. If any clause here is found unenforceable in your jurisdiction, the remaining clauses stay in force. We write these terms in English; if there is ever a conflict between a translated version and the English text, the English version controls. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure and for all activity that takes place under your account. If you believe your account has been accessed without your permission, contact our support team through the channels listed on this page.
Deposits and withdrawals processed through bKash are subject to these terms and to bKash's own service conditions. We record each transaction in your account history, which you can review at any time from the wallet section of your account.
Nagad payment activity on your account is logged and visible in your transaction history. Any dispute about a Nagad transfer should be raised with our support team, who will cross-reference the record on both sides before responding.
Rocket transactions appear in your account statement alongside the date, amount, and reference. If a Rocket payment does not reflect in your account within the expected window, open a support query and share the transaction reference.
We post the current version of these terms on this page with a revision date. Check back here if you receive a notification about a change, or contact support if you need the previous version for reference.
These terms apply specifically to your done999 account and the services we operate directly. They do not extend to third-party platforms, payment providers, or external sites you may reach through links on our pages. Understanding the boundary helps you know where to direct a question or dispute.
These terms govern how you create, maintain, and close your done999 account, including login methods, identity verification steps shown during registration, and the conditions under which we may suspend or restrict access.
All deposits and withdrawals processed through your account — including those made via bKash, Nagad, and Rocket — fall within these terms. The transaction record in your account is the reference point for any query.
Game content, lobby pages, promotional notices, and support materials published on done999 are covered by these terms. We are responsible for the accuracy of content we publish directly; we are not responsible for content on third-party sites.
Payment providers, game studios, and any external service you access from done999 operate under their own terms. Our terms do not bind those providers, and their terms do not bind us. Disputes with a third party should be directed to that party.
You have several practical options for managing your account and your relationship with done999 under these terms. You can review your full transaction history at any time from the wallet section — every bKash, Nagad, and Rocket movement is recorded there with a date and reference. If any detail on your account is incorrect — your registered mobile number, email address, or payment method — you can update it through the account settings page; follow the verification steps shown there to confirm the change. If you have a question about how a specific clause applies to your situation, you can raise it with our support team before taking any action. We will respond through the contact route you used. You also have the right to request closure of your account. Submit that request through support, and we will confirm the steps and any outstanding balance handling before proceeding. These rights sit alongside any rights you hold under applicable law in Bangladesh or your eligible region — nothing in these terms limits a statutory right you already have.
Open the wallet or transaction history section of your account to see a full log of deposits, withdrawals, and account activity. Each entry shows the method, amount, date, and reference number.
Go to account settings to update your registered contact details or payment method. The page will show the verification steps required to confirm each change before it takes effect.
If a clause in these terms is unclear or you want to know how it applies to a specific action on your account, contact support before proceeding. We will give you a direct answer based on your account situation.
Submit a closure request through our support channels. We will confirm the process, check for any pending transactions, and let you know the timeline before your account is closed.
If you have a question about these terms, a transaction record, or your account rights, use one of the contact routes below. We respond through the same channel you use, so choose whichever is most convenient from your phone or browser.
Open the chat widget from any page on done999 to reach the support team directly. Use this route for account-specific questions where you need a quick response.
Send your query to the support email address listed in your account dashboard. Include your registered mobile number and a brief description of the issue so we can locate your account record.
The help section on done999 covers common policy questions, account steps, and transaction queries. Check there first — many terms-related questions are answered with step-by-step guidance.
We take the handling of your account data seriously. Here is how we approach the key areas covered by these terms.
We collect only the information needed to operate your account — registration details, transaction records, and session data. We do not sell your personal data to third parties. Your transaction history is stored securely and accessible to you from your account at any time.
done999 uses cookies to keep your session active and to remember your account preferences across visits. You can manage cookie settings through your browser. Disabling certain cookies may affect how the site functions on your device.
Your account is protected by the login credentials you set at registration. We recommend using a unique password and not sharing your login details. If you suspect unauthorised access, contact support immediately through live chat or email.
To request a correction to your stored data, or to ask how a specific piece of information is used, contact our support team with your registered account details. We will respond with the relevant information and the steps to action your request.
These are the questions we hear most often about how these terms work in practice.
Access and eligibility depend on your local law and the eligible regions we serve. If done999 is available in your region, these terms apply to your account from the moment you register. Check the eligibility information shown during registration for the current list of supported regions.
We will notify you through your registered account before any material change takes effect. The updated terms will also be posted on this page with a revision date. If you continue using your account after the notified date, that counts as acceptance of the revised terms.
Contact our support team and request the version of the terms that was in effect on your registration date. We keep a record of previous versions and can share the relevant one with you through the support channel you use.
Your transaction history is retained in line with our data retention policy even after account closure. If you need a copy of your records before closing, download or screenshot your transaction history from the wallet section, or ask support to send it to you.
Raise the dispute through our support team — live chat or email both work. Describe the specific clause and the action you believe was applied incorrectly. We will review the account record and respond with our position and any next steps available to you.
Game content from studios available in the lobby — including Habanero, Joker, JDB, Bigtime Gaming, PlayStar, and Spadegaming — is provided under those studios' own content agreements. Our terms cover your account conduct and transactions on done999; the studios' own terms govern their content separately.